On-Site IT Support Services

Downtime disrupts your work-OCCSI assigns a technician within 15 minutes and resolves most issues in under 30 minutes, minimizing business impact.

Technical jargon creates confusion-OCCSI explains solutions in clear, non-geek speak so you always understand your IT status and next steps.

Security threats put your data at risk-OCCSI proactively monitors systems 24/7/365 and provides robust cybersecurity for peace of mind.

Complex IT needs slow growth-OCCSI builds and installs custom systems with a two-year warranty, ensuring solutions fit your unique business.

Support delays are costly-OCCSI’s ticketing and helpdesk prioritize urgency, not company size, so your needs are always addressed promptly.

Request a Quote for our On-Site IT Support Services

I Am Grateful to Have Onsite Computer Consulting As a Member of MY Team

I exclusively rely on the team at Onsite Computer Consulting to support my busy Dental Practice. Whether through increased network reliability, off site backup systems, compliance in data transmission and storage– this is a team of miracle workers. After 20 years of partnership, I am grateful to have Onsite Computer Consulting as part of the Licata Dental Team!

Dr. Faye Licata, DMD
Licata Dental

29.5 minutes

Average issue resolution time

24/7/365

24/7/365 proactive system monitoring

2 years

Custom system warranty coverage
Our Clients
SERVICES

Comprehensive On-Site IT Support Services That Drive Results

Proactive monitoring, rapid response, and tailored technology solutions
Rapid Troubleshooting
Rapid Response Troubleshooting

OCCSI’s rapid response troubleshooting ensures a technician is assigned to your case within 15 minutes of your request. You benefit from expert diagnostics and efficient resolution, with most issues solved in under 30 minutes. This minimizes downtime and helps you maintain business momentum. The team communicates clearly and prioritizes urgent needs, so you’re always informed and confident your operations are in good hands.

Custom System Installation
Custom System Installation

Custom system installation from OCCSI delivers tailored computing environments built to your business’s exact requirements. Each system is covered by a two-year warranty-parts and labor for the first year, labor for the second-giving you peace of mind and reliable performance. Solutions are designed for scalability, security, and seamless integration.

Network Support
Proactive Network Support

Network support services include cabling, wireless setup, VPN, and full infrastructure management. OCCSI’s proactive 24/7/365 network monitoring prevents outages and ensures optimal connectivity, helping your team stay productive and secure against evolving threats.

Cybersecurity Services
Comprehensive Cybersecurity

Advanced cybersecurity protection keeps your data and devices secure around the clock. OCCSI offers SIEM, firewall management, penetration testing, endpoint protection, and compliance support. Receive timely threat alerts, anti-phishing training, and managed detection for a resilient IT environment.

Compliance Management
Regulatory Compliance Management

Regulatory compliance management covers HIPAA, PCI, NIST, FTC, IG1-IG3, and CMMC certifications. OCCSI handles all documentation, audits, and ongoing monitoring, so you can focus on your core business knowing compliance requirements are met and maintained.

Backup & Disaster Recovery
Data Backup & Disaster Recovery

Data backup and disaster recovery solutions protect your organization’s most valuable asset-your data. OCCSI delivers both on-site and off-site backup strategies for rapid restoration, ensuring business continuity and minimizing data loss in the event of a disruption.

Boost Productivity with Responsive, Expert On-Site IT Support

On-site IT support services from OCCSI put expert technicians at your location when you need them most. Benefit from proactive 24/7/365 monitoring, rapid response to incidents, and clear communication at every step. From hardware repair and network troubleshooting to custom system installation, every service is designed to maximize uptime and ensure your operations run smoothly. Trust OCCSI for unmatched reliability and measurable results.

On-Site IT Support Services
Request Fast, Reliable On-Site IT Support Today

Resolve IT issues quickly and boost business productivity with expert on-site support.

Our Trusted Partners
On-Site IT Support Services

Full-Spectrum On-Site IT Services for Seamless Operations

OCCSI’s on-site IT support covers every stage of your technology lifecycle. From initial setup and vendor management to compliance, data backup, and disaster recovery, your systems benefit from a single point of contact for all IT needs. Leverage OCCSI’s expertise for cloud integration, network design, and regulatory compliance-so your team stays focused on what matters most: growing your business.

Frequently Asked Questions About On-Site IT Support Services

How quickly can a technician arrive if I have an urgent issue?

Get fast, professional on-site IT support tailored to your business. With OCCSI, you benefit from responsive service, clear communication in non-technical terms, and immediate action-technicians are assigned within 15 minutes. Enjoy proactive monitoring, reliable troubleshooting, and expert assistance that keeps your systems running so you can focus on business growth.

What types of on-site IT support do you offer?

Expect a technician to begin addressing your issue within 15 minutes of your call. With OCCSI’s proactive approach, problems are prioritized by urgency, not company size, ensuring your business receives the attention it deserves. Most issues are resolved in an average of 29.5 minutes, minimizing downtime and disruption.

Are your on-site IT services available after hours or weekends?

OCCSI handles all aspects of on-site IT, from troubleshooting and repair to new equipment installation, custom-built systems, and network support. You’ll also receive cybersecurity services, IT consulting, and end-user support-delivered by knowledgeable experts committed to maximizing productivity and protecting your business.

Do you provide warranties on new equipment or custom systems?

Yes, ongoing support is available 24/7/365 through both on-site and remote channels, including a dedicated helpdesk and automated ticketing system. You can rely on OCCSI for continuous system monitoring, rapid response to incidents, and clear, jargon-free updates every step of the way.

How do you prioritize which support tickets are handled first?

OCCSI provides a two-year warranty on all custom-built systems-covering parts and labor in the first year and labor in the second. Enjoy peace of mind knowing that any issues with custom solutions are resolved quickly and efficiently, ensuring uninterrupted business operations and value for your investment.