AI Is Changing Cybersecurity, For Better and Worse

by Bill Dickherber

Cybersecurity by the Numbers: Insights from the CrowdStrike 2026 Global Threat Report

Every year, cybersecurity researchers analyze millions of real-world attacks to better understand how cybercriminals are adapting their tactics. OCCSI’s Cybersecurity by the Numbers series highlights key findings from CrowdStrike’s 2026 Global Threat Report and explains what they mean for small and midsize businesses.

One statistic from this year’s report stands out:

AI-driven phishing activity increased by 89%.

Artificial intelligence has become one of the most talked-about technologies in recent years. Businesses are using it to improve productivity, automate repetitive tasks, and enhance customer service. Unfortunately, cybercriminals are finding value in AI as well.

Instead of spending hours writing convincing phishing emails or researching potential victims, attackers can now use AI to create realistic messages in a matter of seconds. They can mimic professional writing styles, personalize emails using publicly available information, and generate content that looks far more legitimate than the phishing attempts many people have grown accustomed to spotting.

For businesses, this means one thing: identifying a phishing email is becoming more difficult.


Why AI-Powered Phishing Is Different

Traditional phishing emails often contained obvious warning signs. Poor grammar, unusual formatting, and generic greetings made many scams relatively easy to identify.

Today’s phishing attempts are changing.

According to CrowdStrike’s findings, cybercriminals are increasingly using generative AI to produce well-written, convincing messages that are harder to distinguish from legitimate business communications. While AI doesn’t make every attack successful, it lowers the barrier for attackers by allowing them to create large numbers of polished emails quickly.

The technology is improving, and attackers are adapting right alongside it.


Why Businesses Should Pay Attention

Many organizations have invested in spam filters, antivirus software, and other security tools. Those solutions remain important, but they can’t prevent every phishing attempt from reaching an inbox.

Ultimately, many attacks still rely on one simple goal: convincing someone to click a link, open an attachment, or provide their login credentials.

That’s why employee awareness continues to play such an important role in cybersecurity.

The more employees understand what modern phishing attempts look like, the more likely they are to pause, verify an unexpected request, and report anything suspicious before it becomes a larger issue.


AI Is Changing More Than Email

While phishing remains one of the most common uses of AI by cybercriminals, it isn’t the only one.

CrowdStrike’s report highlights how attackers are using AI to improve social engineering techniques, conduct research more efficiently, and scale their operations. Tasks that once required significant time and effort can now be completed much faster, allowing attackers to target more organizations with fewer resources.

For businesses, this reinforces the importance of taking a layered approach to cybersecurity. Technology is essential, but so are security policies, employee education, and ongoing monitoring.


What This Means for Your Business

The rise of AI doesn’t mean businesses should stop embracing the technology. In fact, AI offers tremendous opportunities to improve efficiency and streamline everyday work.

However, it does mean organizations should recognize that cybercriminals have access to many of the same tools.

As phishing emails become more polished and social engineering attacks become more convincing, cybersecurity strategies must continue to evolve. Regular employee training, strong authentication practices, and proactive monitoring are becoming increasingly important as the threat landscape changes.

The goal isn’t to create fear around AI. It’s to understand how it’s changing cybersecurity so businesses can make informed decisions about protecting their people, data, and operations.


Take Action Today

  • Review your organization’s phishing awareness training.
  • Enable multi-factor authentication (MFA) for all business accounts.
  • Encourage employees to verify unexpected requests before responding.
  • Review your email security settings and filtering policies.
  • Make cybersecurity awareness an ongoing conversation rather than a once-a-year training exercise.

Statistics referenced in this article are based on CrowdStrike’s 2026 Global Threat Report. This article reflects OCCSI’s interpretation of the report and is intended to help small and midsize businesses better understand today’s cybersecurity landscape.


How OCCSI Can Help

Cybersecurity isn’t just about implementing technology, it’s about building a strategy that adapts as threats evolve. OCCSI helps businesses strengthen their security through managed IT services, Microsoft 365 protection, proactive monitoring, employee cybersecurity awareness training, and cybersecurity best practices. Whether you’re reviewing your current security posture or looking to strengthen your defenses, we’re here to help.

Contact us today


Coming Up Next

29 Minutes Can Change Everything: Why Speed Matters in Today’s Cyberattacks

CrowdStrike reported that the average breakout time is now just 29 minutes. In our next article, we’ll explore what breakout time means, why it matters, and how businesses can reduce the time attackers have to move through their networks.

Statistics referenced in this article are based on CrowdStrike’s 2026 Global Threat Report. This article reflects OCCSI’s interpretation of the report and is intended to help small and midsize businesses better understand today’s cybersecurity landscape.

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Bill Dickherber

Bill Dickherber is the CEO of Onsite Computer Consulting Services Inc., a leading provider of managed IT support and cloud solutions. With over 15+ years of experience in the IT industry, Bill brings a deep understanding of the evolving technology landscape and a proven track record of helping businesses stay secure, scalable, and ahead of the curve.

Throughout his career, Bill has built and led high-performing teams, developed strategic partnerships, and guided organizations through complex digital transformations. Under his leadership, Onsite Computer Consulting Services Inc. has grown into a trusted IT partner for businesses across industries — delivering proactive support, cutting-edge cloud security, and tailored IT infrastructure solutions that drive real business value.

Bill is passionate about empowering businesses through technology, streamlining operations, and fostering long-term client relationships built on trust, responsiveness, and results.

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